lunch + learn free online training

ELEVATE YOUR ENGAGEMENT SKILLS FOR FREE!

Elevate your engagement skills for FREE with our Lunch & Learn online webinars. Tackle a tricky community engagement challenge and providing a jam-packed hour full of tips, learnings and resources.

You'll gain new skills you can immediately apply to your role, project or problem. These webinars are not only a chance to upskill, they're an opportunity to meet and connect with professionals all over Australia and beyond as you participate and learn together.

FREE WEBINAR: ENGAGE WITH IMPACT, HOW TO ASK THE RIGHT QUESTIONS

Thursday May 23 2024 | 12.30pm - 1.30pm AEST

Elevate your engagement on every level by asking the right questions

Looking to shift your engagement process into a new gear? Learn how to ask the best questions to get the best input from your community.

Often overlooked, this powerful step in engagement planning applies to any process, but is even more essential when engaging around long term strategies, visions or multiple plans.

The questions you ask matter. Well designed strategic questions will:

increase participation rates
guide participants to think deeply and contribute meaningfully
cut through the complexity and engage people in technical issues without confusing them
help lift people above day-to-day personal issues, look to the future and consider broader perspectives
elicit outputs that genuinely help decision makers tackle what’s hard
result in higher quality outcomes and more informed decisions
create efficiencies and a higher ROI

Designed for anyone planning to engage

This session is ideal for anyone involved in planning for engagement around any issue.

This skill is also essential when engaging people around strategic planning, and absolutely crucial if you want your community or customers to have input into multiple documents.

An example of this is in the local government sector, where councils are seeking to build on previous engagement and ask people to to revisit visions and have input into a set of plans every planning cycle.

Gain expert insights and practical strategies

Learn from specialist facilitators co-founder and director Keith Greaves and principal Lyndal Mackintosh who will share expertise built from designing and delivering hundreds of strategic engagement plans.

This one-hour interactive session will build your confidence in and understanding of strategic question design – knowledge you can build into your engagement process.

This is also an opportunity to connect with peers across multiple industries and sectors, with past attendees ranging from engagement managers and strategic planners through to leaders and decision makers.

Event attendees also receive a free pdf resource jam packed with useful tips and learnings.

ABOUT LUNCH & LEARN WEBINARS

WE SHARE OUR SKILLS SO THAT YOU CAN BUILD YOURS

We’re committed to enhancing community engagement practice everywhere, and our Lunch and Learn webinar series is designed to help others build their confidence and skills.

This series is part of our commitment to sharing and giving back by providing knowledge and resources.

who delivers the sessions?

Every session is facilitated by the experienced MosaicLab team of specialist engagement practitioners.

We bring more than 200 years of collective experience into each session.

We’ll draw on knowledge gained from the delivery of more than 500 community engagement projects, including 44 deliberative engagement processes.

WHo are the sessions for?

Whether you're a leader or a decision-maker, an engagement professional or a project manager, a communications expert or an engineer, these sessions are for anyone that wants to upskill in engagement practice.

Engagement skills apply to almost any role or project. Even if you’re not a community engagement professional or don’t have any previous experience in the field, you may be expected to work effectively with customers, communities, stakeholders or internal audiences.

Engaging with others can be even more challenging when the people you are working with are experiencing trauma or high emotion, and we’re living through a time where people are feeling more uncertain than ever before.

PLEASE NOTE: These sessions are open to staff and decision makers working for or leading organisations that host or sponsor engagement processes. They are not designed for private, professional engagement consultants or facilitators.

Free - online - One hour - tough topics tackled - takeaway tips
insights and resources - CYO (choose your own) catering

participant REFLECTIONS

“High level of professionalism, interspersed with friendly, personal inclusion. Engaging, excellent pace, information-packed and so useful!! ”

— Participant

“I thought you packed a lot into an hour, gave us a good balance of information and then a chance to talk it through. Really engaging presentation.”

— Participant

“MosaicLab presented a comprehensive, informative, engaging session that had time to interact with attendees but also kept an excellent pace of informing us. This was not another gab-fest. There was nugget after nugget of useful information.”

— Participant