outrage, EMOTION AND conflict

We embrace difficult conversations. When issues are heated, the problem is fraught, the project is stuck and the history is long, we help you get things moving in the right direction.

Some conversations are more difficult than others  

We understand how challenging it can be for organisations to engage in conversations around sensitive or contentious issues, especially when there's emotions or high levels of risk involved.

Aiming for short term wins, trying to fast-track a process or attempting to manage your way out of an situation can backfire, resulting in long-term, negative consequences.

Facilitators - Melbourne - Working with conflict and outrage

WE CAN HELP

MosaicLab can help you to navigate challenging engagement landscapes and address the problems and opportunities that conflict, emotion and outrage bring to an issue or decision.

From decades of baggage to sudden unexpected challenges - we can help you navigate difficult landscapes.

WE'RE COMFORTABLE WITH COMPLEXITY, ADDRESSING EMOTIONALLY CHARGED ISSUES AND BALANCING DIVERSE VIEWPOINTS TO REDUCE RISK, REPAIR RELATIONSHIPS AND ACHIEVE A SHIFT IN THINKING AND ACTION.

“For good ideas and true innovation, you need human interaction, conflict, argument, debate. ”
— Margaret Heffernan

We are specialists in designing an approach that will:

  • meaningfully engage people where there is high emotion, polarisation or mistrust

  • help people feel heard and start to rebuild trust with your organisation

  • manage and reduce risks to your project, process, participants or organisation

  • support your team to work with communities and stakeholders more effectively in a heightened emotional context.

The value we bring:

  • nuanced, adaptive facilitation that meets people where they are and flexes in the moment to achieve positive momentum

  • experience in working through challenging conversations drawn from hundreds
    of hours of on-ground experience and learnings

  • the facilitators at the forefront of outrage and emotion management in Australia – the team you turn to when things have gone off track.

Helps Solve:

  • Polarisation

  • mistrust

  • disengagement

  • reputational risk

  • frozen / stuck projects

  • divisive problems

  • ongoing criticism of organisation

CASE STUDIES 

Explore these examples of MosaicLab's work with conflict and outrage:

Spring Creek Precinct Structure Plan Read more

Dogs on Inverloch Beach Read more

Canberra Brickworks Read more