Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL
Meet MosaicLab
Nicole Hunter
JUMP ON BOARD! THE NEXT ENGAGEMENT ERA AWAITS

We’re feeling energised as we zoom through the first month of the new year. That’s because we can see what’s ahead, and we’re excited about the possibilities. Are you ready to set sail with us? We’re celebrating what’s been achieved in partnership with people just like you so far, while setting our sights on facilitating more important conversations in more places and having even more positive impact on more communities. We’re ready to embrace where engagement and deliberation are going, are you?

JUMP ON BOARD! THE NEXT ENGAGEMENT ERA AWAITS
Meet MosaicLab
Nicole Hunter
THAT'S A WRAP 2023! GRATITUDE, HIGHLIGHTS & ...

A message of thanks to you - our clients, participants, partners and friends - and hope for what’s ahead. As we head towards the end of a big year of big conversations, our team shares what they’re grateful for, their biggest highlight of 2023 and what’s really lighting them up when they think forward to the new year ahead.

THAT'S A WRAP 2023! GRATITUDE, HIGHLIGHTS & HOPE FOR WHAT'S AHEAD
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: BELINDA AND FOX

Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: BELINDA AND FOX
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: JODY AND AARON

Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10... 

TEAM SPOTLIGHT: JODY AND AARON

government

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SPOTLIGHT ON COUNCILS EMPOWERING COMMUNITIES

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SPOTLIGHT ON COUNCILS EMPOWERING COMMUNITIES

MosaicLab has had the privilege of working with many Victorian councils over recent months and supporting them to design and deliver deliberative engagement processes. An interesting and exciting element of this experience has been the high level of influence some councils offered to their community around the development of their community visions.

In this article we look at three different approaches. One council that set the level of influence at ‘empower’ from the outset, and two others that accepted their community’s vision statement in full.

CLIMATE CHANGE ASSEMBLIES AROUND THE WORLD

CLIMATE CHANGE ASSEMBLIES AROUND THE WORLD

Queenscliffe is one of the smallest local government areas in Australia, but in convening a public deliberation on climate change it has joined some major world players.

In this article, we look at what some other countries are doing to tackle climate change through citizens’ assemblies.

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The Senate Inquiry into Nationhood, National Identity and Democracy

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The Senate Inquiry into Nationhood, National Identity and Democracy

In November 2020 when the Legal and Constitutional Affairs Reference Committee held an inquiry into ‘Nationhood, national identity and democracy’ our Managing Director, Nicole Hunter, was there to give evidence about how deliberative processes could improve democracy and restore faith in the democratic process.

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SENATE HEARING - INQUIRY INTO NATIONHOOD, NATIONAL IDENTITY AND DEMOCRACY

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SENATE HEARING - INQUIRY INTO NATIONHOOD, NATIONAL IDENTITY AND DEMOCRACY

Our Managing Director, Nicole Hunter, appeared before the Australian Senate’s Legal and Constitutional Affairs References Committee Inquiry into Nationhood, National Identity and Democracy on the 13th of November. The Inquiry is concerned with exploring issues around the worldwide trend in public dissatisfaction with democratic politics, the erosion of trust in democratic institutions, and the challenges and opportunities they present.

FREE EVENT! DELIBERATION INNOVATION & PUBLIC SECTOR ENGAGEMENT

FREE EVENT! DELIBERATION INNOVATION & PUBLIC SECTOR ENGAGEMENT

Join us in for a day of FREE training, learning, networking and sharing in Melbourne on 12 December.

We’re hosting a jam-packed two-part event: Deliberation 101 Training for Government , followed by an Engaging Evening of conversation with with Dr. Brett Hennig (the Sortition Foundation UK) and Louisa Curry (Local Government Victoria).

The event will explore an engagement dilemma facing the public sector - how to engage effectively against a backdrop of new expectations and requirements, including legislative reform. It’s an opportunity to learn from international and Australian experiences, and consider how your organisation could engage better in a changing world.

Registrations are now open and places are very limited, so be sure to secure your spot ASAP.

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BRAVE NEW COMMS: INSPIRATIONAL CASE STUDIES

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BRAVE NEW COMMS: INSPIRATIONAL CASE STUDIES

The rise of social media has transformed how we communicate with each other and how organisations communicate with their customers and communities. This rapidly changing landscape can be unforgiving to those who play it safe, and, often, government is seen to be lagging behind the private sector.

Effective communication is a key component of every engagement process.  So, today we’re providing some communication inspiration - exploring some examples of bold, creative public sector campaigns that cut through the clutter.

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Participatory democracy & THE PUBLIC SECTOR: IDEAS AND Q&A

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Participatory democracy & THE PUBLIC SECTOR: IDEAS AND Q&A

The 'Participatory Democracy - Exploring Experiences' session at the IPAA Public Sector Week 2017 featured active, experiential learning and an interactive discussion with a group of diverse panellists. 

Attendees experienced a mini, deliberative discussion, answering the question: 'what are the biggest challenges facing the public sector when it comes to gaining trust in the community?'.   The group then engaged in an energetic Q&A with the panel which included specialist consultants and public sector representatives with extensive experience in using deliberative engagement to help tackle major public policy challenges.

Facilitated by MosaicLab, the workshop saw great ideas generated and invaluable knowledge shared.  The discussion was relevant to anyone working in the public sector (and beyond), so, today we're sharing a snapshot of the ideas generated and a summary of the Q&A discussion - a fabulous, free resource for anyone interested in quality engagement or participatory processes. 

Join us! Participatory democracy - exploring experiences

Join us! Participatory democracy - exploring experiences

Join us for an interactive forum at IPAA Public Sector Week 2017!  If you have ever wondered 'what is participatory or deliberative democracy' and 'how do I include these ideas in my work' then this is the session for you.


You will have the opportunity to experience some of the key tools used in deliberative engagement processes and understand the complexity and opportunity that comes from navigating a diverse group of people around a complex issue and facilitating the decision-making process.