As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
We’re feeling energised as we zoom through the first month of the new year. That’s because we can see what’s ahead, and we’re excited about the possibilities. Are you ready to set sail with us? We’re celebrating what’s been achieved in partnership with people just like you so far, while setting our sights on facilitating more important conversations in more places and having even more positive impact on more communities. We’re ready to embrace where engagement and deliberation are going, are you?
A message of thanks to you - our clients, participants, partners and friends - and hope for what’s ahead. As we head towards the end of a big year of big conversations, our team shares what they’re grateful for, their biggest highlight of 2023 and what’s really lighting them up when they think forward to the new year ahead.
Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!
Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10...
Effective engagement is inclusive of a diverse range of perspectives. In deliberative processes, this is critical, as deliberation is underpinned by representativeness. When one or a few voices dominate the conversation, this becomes difficult to achieve. In this article we consider some ways to navigate this common issue.
MosaicLab has had the privilege of working with many Victorian councils over recent months and supporting them to design and deliver deliberative engagement processes. An interesting and exciting element of this experience has been the high level of influence some councils offered to their community around the development of their community visions.
In this article we look at three different approaches. One council that set the level of influence at ‘empower’ from the outset, and two others that accepted their community’s vision statement in full.
Globally, 1,807 local government bodies, such as municipal councils, have declared a climate emergency within the past 5 years. But making a declaration is the easy part. Partnering with the community to come up with responses to such a momentous and complicated challenge is not something that every council is willing to take on. But those who do will be rewarded with ideas and momentum from the community that council cannot possibly achieve on its own.
In this article we share with you a story of a local council in Victoria who has partnered with their community to respond to the climate emergency together.
This one has been a long time in the making. Finally, we can announce that our latest 'Deliberation Ready' video is here. This edition is particularly exciting because, for the first time, we've interviewed participants from across multiple deliberative processes.
Together, these 10 citizens share their unique perspectives and provide candid, first hand reflections on their journey - the challenges, the surprises, the highlights and more.
Welcome to our February #MonthlyMyth post! Today, we're exploring a commonly held belief that prevents many organisations from engaging in a meaningful way with citizens around complex, technical or information-rich issues.
This one misconception can reduce an engagement process to a surface exercise without any real outcomes, create unintended and less than desirable consequences down the track and even prevent a potentially valuable engagement process from happening altogether.
So let's get into it - what can everyday citizens REALLY handle and should we ask them to handle it?
