Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL
Meet MosaicLab
Nicole Hunter
JUMP ON BOARD! THE NEXT ENGAGEMENT ERA AWAITS

We’re feeling energised as we zoom through the first month of the new year. That’s because we can see what’s ahead, and we’re excited about the possibilities. Are you ready to set sail with us? We’re celebrating what’s been achieved in partnership with people just like you so far, while setting our sights on facilitating more important conversations in more places and having even more positive impact on more communities. We’re ready to embrace where engagement and deliberation are going, are you?

JUMP ON BOARD! THE NEXT ENGAGEMENT ERA AWAITS
Meet MosaicLab
Nicole Hunter
THAT'S A WRAP 2023! GRATITUDE, HIGHLIGHTS & ...

A message of thanks to you - our clients, participants, partners and friends - and hope for what’s ahead. As we head towards the end of a big year of big conversations, our team shares what they’re grateful for, their biggest highlight of 2023 and what’s really lighting them up when they think forward to the new year ahead.

THAT'S A WRAP 2023! GRATITUDE, HIGHLIGHTS & HOPE FOR WHAT'S AHEAD
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: BELINDA AND FOX

Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: BELINDA AND FOX
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: JODY AND AARON

Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10... 

TEAM SPOTLIGHT: JODY AND AARON

transparency

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#MONTHLYMYTH: STAKEHOLDER INVOLVEMENT IN DELIBERATIVE PROCESSES

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#MONTHLYMYTH: STAKEHOLDER INVOLVEMENT IN DELIBERATIVE PROCESSES

We’re kicking off our 2019 #MonthlyMyth series by addressing a topic we’re often asked about. We’ve noticed that it’s an issue that makes organisations nervous.  There’s a fear that (where a randomly selected panel or jury is involved) stakeholder and interest groups will be cut out of the conversation and oppose the process or decision.  

Luckily, not only is it important to incorporate these groups in a deliberative process, there’s also lots of ways they can be involved.    Today we’re exploring why it’s a good idea to do so, and giving you seven ways to bring them on your deliberative journey.

#MONTHLYMYTH: TRANSPARENCY & RISK GO HAND IN HAND

#MONTHLYMYTH: TRANSPARENCY & RISK GO HAND IN HAND

‘Transparency’ is a key term in the world of engagement.   We all know that it’s central to any robust, effective engagement process.

It’s also a word that, for some, goes hand in hand with risk and a loss of order and control.  That makes sense - because being honest, sharing the problem and providing in-depth insights into an issue can feel scary. 

Today, we're addressing this myth and providing some reasons to be brave, risks to be aware of and key starting points when it comes to transparency. 

#MonthlyMyth: Tight communication reins = risk minimisation

#MonthlyMyth: Tight communication reins = risk minimisation

Many organisations try to minimise risk by 'holding the reins tight' when it comes to communicating with their communities and stakeholders around engagement processes and major projects/decisions. 

This so-called 'risk averse' approach tends to include carefully constructing tightly worded (yet often very uninformative) key messages and strictly withholding any information deemed potentially inflammatory or uncomfortable - even when inextricably relevant to the issue at hand.

There's also approval processes applied to the release of any information, which can slow down communication activities - sometimes to a considerable extent - depending on how rigid or intricate these processes are. 

While organisations tend to feel comfortable with this well-worn approach, the promise of 'safety' through control is generally just an illusion.  

#MONTHLYMYTH: LOW PARTICIPATION IS CAUSED BY LOW INTEREST

#MONTHLYMYTH: LOW PARTICIPATION IS CAUSED BY LOW INTEREST

Our monthly myth for March is here!  Low participation rates is a problem many organisations face when it comes to community engagement activities.  The cause of this, however, is not always obvious.  Today we're exploring some of the other (common) reasons that people don't get involved in your process.